Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"844454f023147f5ccc64ad2d2936ddaef8cc4345_lout","branding":{"id":"3","key":"hd","name":"Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"hd","projectId":10013,"serviceDeskId":3,"name":"Helpdesk","description":"<p>Welcome! You can raise a Helpdesk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"68","name":"Access to IGRP Online Application System","descriptionHtml":"","callToAction":"Access to IGRP Online Application System","introHtml":"<p>Access to IGRP Online Application System</p>","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[15],"key":""},{"id":"63","name":"Add me to an existing project","descriptionHtml":"","callToAction":"Add me to an existing project","introHtml":"<p>You need to be added to an existing project</p>","icon":10517,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[14],"key":""},{"id":"66","name":"Change Managed by UKSeRP CAB","descriptionHtml":"","callToAction":"Change Managed by UKSeRP CAB","introHtml":"","icon":10512,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[15],"key":""},{"id":"56","name":"Data Refresh Request","descriptionHtml":"","callToAction":"Data Refresh Request","introHtml":"<p>Request a Data Refresh</p>","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[14],"key":""},{"id":"79","name":"Desk Requests","descriptionHtml":"","callToAction":"Desk Requests","introHtml":"<p>Request new desk or changes to existing desk allocations</p>","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12,11],"key":""},{"id":"64","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10512,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[12],"key":""},{"id":"55","name":"Forgotten my login details","descriptionHtml":"","callToAction":"Forgotten my login details","introHtml":"<p>Need reminding of login details</p>","icon":10516,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[14,15],"key":""},{"id":"78","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[15],"key":""},{"id":"58","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"53","name":"Issue with my Yubikey/Mobile Authentication","descriptionHtml":"","callToAction":"Issue with my Yubikey/Mobile Authentication","introHtml":"<p>Having troubles logging into the UKSeRP VDI?</p>","icon":10526,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[14,15],"key":""},{"id":"77","name":"Issue with schemas/tables/views","descriptionHtml":"","callToAction":"Issue with schemas/tables/views","introHtml":"<p>Report an issue with data in SAIL database for a given project</p>","icon":10513,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[14],"key":""},{"id":"73","name":"Need advice from SAIL Information Governance","descriptionHtml":"","callToAction":"Need advice from SAIL Information Governance","introHtml":"<p>Request help with information governance queries</p>","icon":10541,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"52","name":"Need Analyst Advice","descriptionHtml":"","callToAction":"Need Analyst Advice","introHtml":"<p>Need advice from SAIL analyst</p>","icon":10541,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"57","name":"New equipment request","descriptionHtml":"","callToAction":"New equipment request","introHtml":"<p>Request new computer equipment for existing staff members</p>","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12,11],"key":""},{"id":"71","name":"New Starter Request","descriptionHtml":"","callToAction":"New Starter Request","introHtml":"<p>Request for equipment and account setup for new starters</p>","icon":10516,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[12,11],"key":""},{"id":"67","name":"Remove User Access","descriptionHtml":"","callToAction":"Remove User Access","introHtml":"<p>Do you have someone leaving that you'd like their access removed?</p>","icon":10516,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[13],"key":""},{"id":"46","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Is a system down or not working as it has been?</p>","icon":10521,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[15,11],"key":""},{"id":"51","name":"Request a guestbook account","descriptionHtml":"<p>To signup please provide your full name, work email address, ext number, team name and office or floor details in the following sections.</p>","callToAction":"Request a guestbook account","introHtml":"<p>Sign up for a Guestbook account</p>","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[13],"key":""},{"id":"47","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[13,11],"key":""},{"id":"54","name":"Request amendment to scope of project","descriptionHtml":"<p><br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Amendment form:<a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/SAIL%20Amendment%20Request%20Form%203.4.docx?api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Amendment</a>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Policy: <a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/SAIL-POL-035%20-%20Project%20Amendment%20Policy%20v3.1.docx?api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Policy</a>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Guidance Notes: <a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/Amendment%20Form%20Guidance%20Notes.docx?version=1&amp;modificationDate=1753780395564&amp;cacheVersion=1&amp;api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Notes </a></p>","callToAction":"Request amendment to scope of project","introHtml":"<p>for IGRP approved projects then extend or amend the agreement</p>","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[14],"key":""},{"id":"60","name":"Request for Increased Processing Power","descriptionHtml":"<p>Dedicated Desktops are changing, as part of the the UKSeRP Desktop refresh dedicated desktops will mean something different. Keep an eye out on your emails for what this means to you.</p>","callToAction":"Request for Increased Processing Power","introHtml":"<p>Do you need a Large or Extra Large Desktop? Do you want access to a GPU or HPC?</p>","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[14,15],"key":""},{"id":"76","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10534,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[12],"key":""},{"id":"50","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[12],"key":""},{"id":"70","name":"Return Equipment","descriptionHtml":"","callToAction":"Return Equipment","introHtml":"<p>Return equipment</p>","icon":10550,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12,11],"key":""},{"id":"149","name":"Sail Enquiry","descriptionHtml":"","callToAction":"Sail Enquiry","introHtml":"<p>Make an enquiry</p>","icon":10539,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[14],"key":""},{"id":"69","name":"SAIL system problem","descriptionHtml":"","callToAction":"SAIL system problem","introHtml":"<p>Having trouble using SAIL?</p>","icon":10521,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[14,11],"key":""},{"id":"65","name":"Security Incident","descriptionHtml":"","callToAction":"Security Incident","introHtml":"<p>Any security related incident.</p>","icon":10526,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[11],"key":""},{"id":"74","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[13,12],"key":""},{"id":"59","name":"Sharing re-usable code with others","descriptionHtml":"<p>While using the SAIL data, researchers may develop useful code for processing the data which they may wish to re-use for other projects and/or share with other researchers. The code should not contain any data or any ALF_PE/RALF_PE values. It should contain: • Guidance for users on what the code aims to achieve • Details on how the code should be adapted to run against different project schemas. • Contact details for who can respond to user questions For further guidance on what can be shared please read this document: <a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/Sharing+re-usable+code+with+other+projects%283%29%282%29.docx?version=1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sharing re-usable code with others </a></p>","callToAction":"Sharing re-usable code with others","introHtml":"<p>Sharing re-usable code with others</p>","icon":10543,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[14],"key":""},{"id":"62","name":"Software Issue","descriptionHtml":"","callToAction":"Software Issue","introHtml":"<p>Having problems with some software?</p>","icon":10521,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[14,15,12],"key":""},{"id":"48","name":"Systems Access Request","descriptionHtml":"","callToAction":"Systems Access Request","introHtml":"<p>Need access to a system? Think you should have access to a system or service?</p>","icon":10517,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[13],"key":""},{"id":"80","name":"tempo","descriptionHtml":"","callToAction":"tempo","introHtml":"","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"75","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10512,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"72","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"61","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade JIRA.</p>","icon":10522,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"49","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10528,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"1. Common Requests"},{"id":15,"name":"2. UKSeRP"},{"id":13,"name":"3. Logins and Accounts"},{"id":14,"name":"4. SAIL Databank"},{"id":12,"name":"5. DSB Computers"}],"orderMapping":{"15":[78,60,55,53,62,46,66,68],"13":[67,48,74,47,51],"12":[50,62,76,64,74,79,70,57,71],"14":[149,73,59,54,56,52,63,60,77,55,53,62,69],"11":[80,79,71,57,70,58,46,47,65,69]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"efabc166-626c-38a3-8aad-b1bb3e96655d","appLinkName":"","appLinkUrl":"","spaceKey":"HDK","spaceName":"Helpdesk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":3,"kbLinkDomainURLs":["https://ukserp.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZGVlOWE5ZS1kZTE2LTRhNmUtYjA1OC1mODAwNDM0YzU2MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4ODkyNzYsIm5iZiI6MTc3MDg4ODA3NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XaWNGyzzBnvO6qX6ISlKWiP7ZRQ_GxO4dbPKdytiK0g","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"1dee9a9e-de16-4a6e-b058-f800434c561b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":54,"projectId":10013,"issueType":{"id":"10006","name":"Service Request"},"form":{"name":"Request amendment to scope of project","descriptionHtml":"<p><br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Amendment form:<a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/SAIL%20Amendment%20Request%20Form%203.4.docx?api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\">Amendment</a>. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Policy: <a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/SAIL-POL-035%20-%20Project%20Amendment%20Policy%20v3.1.docx?api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\">Policy</a>. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Guidance Notes: <a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/Amendment%20Form%20Guidance%20Notes.docx?version=1&amp;modificationDate=1753780395564&amp;cacheVersion=1&amp;api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\">Guidance Notes </a></p>","callToAction":"Request amendment to scope of project","intro":"<p>for IGRP approved projects then extend or amend the agreement</p>","instructions":"<p><br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Amendment form:<a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/SAIL%20Amendment%20Request%20Form%203.4.docx?api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\">Amendment</a>. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Policy: <a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/SAIL-POL-035%20-%20Project%20Amendment%20Policy%20v3.1.docx?api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\">Policy</a>. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Guidance Notes: <a href=\"https://ukserp.atlassian.net/wiki/download/attachments/16449547/Amendment%20Form%20Guidance%20Notes.docx?version=1&amp;modificationDate=1753780395564&amp;cacheVersion=1&amp;api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\">Guidance Notes </a></p>","icon":10458,"iconUrl":"https://ukserp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please upload the completed forms here","descriptionHtml":"<p>Please upload the completed forms here</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10049","fieldConfigId":"10167","label":"Project Id","description":"SAIL Project Number","descriptionHtml":"<p>SAIL Project Number</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10056","fieldConfigId":"10173","label":"UKSeRP","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10050"],"values":[{"value":"10029","label":"ADRC","selected":false,"children":[]},{"value":"10030","label":"ALSPAC","selected":false,"children":[]},{"value":"10031","label":"Australia - Curtin","selected":false,"children":[]},{"value":"10032","label":"Australia - Monash","selected":false,"children":[]},{"value":"10033","label":"BHF - HFPeF","selected":false,"children":[]},{"value":"10035","label":"British Columbia","selected":false,"children":[]},{"value":"10036","label":"Cambridge","selected":false,"children":[]},{"value":"10037","label":"DPUK","selected":false,"children":[]},{"value":"10038","label":"DSB","selected":false,"children":[]},{"value":"10039","label":"ELGH","selected":false,"children":[]},{"value":"10040","label":"GIS","selected":false,"children":[]},{"value":"10041","label":"HDRUK","selected":false,"children":[]},{"value":"10042","label":"HDRUK Northern Ireland","selected":false,"children":[]},{"value":"10043","label":"HWW","selected":false,"children":[]},{"value":"10045","label":"Mental Health – ADP","selected":false,"children":[]},{"value":"10046","label":"MSRegister","selected":false,"children":[]},{"value":"10048","label":"NWIS","selected":false,"children":[]},{"value":"10049","label":"NWIS - Linkage","selected":false,"children":[]},{"value":"10050","label":"SAIL","selected":false,"children":[]},{"value":"10052","label":"UKLLC","selected":false,"children":[]},{"value":"10053","label":"Welsh Government","selected":false,"children":[]},{"value":"10183","label":"THF - The Health Foundation","selected":false,"children":[]},{"value":"10396","label":"TILDA","selected":false,"children":[]},{"value":"10397","label":"Safeguarding LINC Diogelu","selected":false,"children":[]},{"value":"10462","label":"PROTECT","selected":false,"children":[]},{"value":"10463","label":"SGUL","selected":false,"children":[]},{"value":"10464","label":"UK CARDIO-IMID","selected":false,"children":[]},{"value":"10465","label":"LifeArc","selected":false,"children":[]},{"value":"10466","label":"CADRE","selected":false,"children":[]},{"value":"10467","label":"HIPPO","selected":false,"children":[]},{"value":"10468","label":"Prostate Cancer Research UK","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10085","fieldConfigId":"10155","label":"Project Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Brief summary of requirements","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Request for amendment to scope of project"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/54","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/54","calendarParams":{"firstDay":0,"date":"2026-02-12T09:21:16+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"efabc166-626c-38a3-8aad-b1bb3e96655d","appLinkName":"","appLinkUrl":"","spaceKey":"HDK","spaceName":"Helpdesk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":3,"kbLinkDomainURLs":["https://ukserp.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZGVlOWE5ZS1kZTE2LTRhNmUtYjA1OC1mODAwNDM0YzU2MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4ODkyNzYsIm5iZiI6MTc3MDg4ODA3NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XaWNGyzzBnvO6qX6ISlKWiP7ZRQ_GxO4dbPKdytiK0g","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"1dee9a9e-de16-4a6e-b058-f800434c561b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}